About Course
ServiceNow Human Resources Service Delivery (HRSD) Implementation
Duration: 16 Hours
The ServiceNow HRSD Implementation course is a hands-on training program designed
to help learners configure and implement the Human Resources Service Delivery
application on the ServiceNow platform. Through real-world use cases and guided
exercises, participants gain practical experience in deploying HR solutions,
streamlining employee services, and managing HR workflows in a controlled
environment.
Who Should Attend
- ServiceNow Technical Consultants
- ServiceNow Administrators
- HR Technology and HRIS professionals
- IT professionals implementing HR solutions
- Partners involved in ServiceNow HRSD deployments
Pre-requisite Knowledge / Skills
- Basic understanding of the ServiceNow platform
- Familiarity with ServiceNow navigation and core features
- General knowledge of HR processes (recommended)
Course Objectives
By the end of this course, participants will be able to:
- Understand the HRSD application architecture
- Configure HR services and employee experiences
- Implement HR case management and workflows
- Manage HR data securely and efficiently
- Apply best practices for HRSD implementations
Course Modules
Module 1: HRSD Overview and Architecture
- Introduction to HR Service Delivery
- HRSD application scope and components
- HRSD data model overview
Module 2: HR Case and Service Configuration
- HR services and catalog items
- HR case lifecycle management
- Employee experience configuration
Module 3: HR Workflows and Automation
- HR workflows and flows
- Task automation and approvals
- Integrations with other ServiceNow modules
Module 4: Security, Roles, and Data Management
- HR roles and access controls
- Data privacy and security best practices
- Managing sensitive employee information
Module 5: Testing, Deployment, and Best Practices
- Testing HRSD configurations
- Deployment strategies
- HRSD implementation best practices