About Course
ServiceNow Administration Fundamentals
The ServiceNow Administration Fundamentals course provides a comprehensive
introduction to administering the ServiceNow platform. Participants learn
how to navigate the interface, manage users and roles, configure applications,
build workflows, and maintain system performance. This course prepares learners
to manage ServiceNow environments effectively and supports real-world IT
service management use cases.
Prerequisites
- Basic understanding of IT service management concepts
- Familiarity with web-based applications
- General knowledge of IT operations or support processes
- No prior ServiceNow experience required
- Interest in ServiceNow administration and configuration
Who Should Attend
- ServiceNow Administrators and Platform Owners
- IT Service Management (ITSM) professionals
- System Administrators and Support Engineers
- IT Operations and Service Desk teams
- Professionals preparing for ServiceNow Administrator certification
Key Skills You Will Gain
This course develops the core administrative skills required to manage
and maintain ServiceNow environments.
- Navigating and configuring the ServiceNow platform
- User, role, and group management
- Form and list customization
- Workflow and automation configuration
- Monitoring system health and performance
Course Modules
Module 1: Introduction to ServiceNow
- ServiceNow platform overview
- Navigation and user interface
- Application scope and architecture
Module 2: User and Access Management
- User accounts and groups
- Roles and permissions
- Access control rules
Module 3: Forms, Lists, and Configuration
- Form layouts and UI policies
- List configuration and filters
- Data management basics
Module 4: Workflow and Automation
- Business rules
- Workflows and Flow Designer
- Notifications and approvals
Module 5: System Administration and Best Practices
- Instance maintenance and monitoring
- Upgrades and release management
- ServiceNow administration best practices